Question Instead Of Statement

How we respond to events and other people is an indication of how mature we are. Instead of reacting instinctively with a knee-jerk response to everything that happens, maintain a positive frame of mind by formulating your response as a question rather than as a statement. For example if you are dissatisfied with someone's actions; ask what they did, then if it was the best they could have done and what could have been done differently. Then encourage them to do better next time.