Tone Of Voice In Communication

When understanding communication we often talk about body language playing a major part (55%), inflection - how we say things (38%) and language - what we say, account for only 7% of the content. On the telephone, when we exclude visual cues from body language, this shifts to 90% inflection or tone of voice and 10% language. If you spend a lot of time on the phone (as most of us do) it pays to pay attention to your inflection.