Monday, March 9, 2009

Tone Of Voice In Communication

When understanding communication we often talk about body language playing a major part (55%), inflection - how we say things (38%) and language - what we say, account for only 7% of the content. On the telephone, when we exclude visual cues from body language, this shifts to 90% inflection or tone of voice and 10% language. If you spend a lot of time on the phone (as most of us do) it pays to pay attention to your inflection.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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