"I Am Not Happy"

To get great customer service you need to be a great customer. One way to be a great customer when delivering complaints is to use the I-am-not-happy routine. It goes like this; use clear I messages: "I am not happy with this situation!" Then go on to tell why you are not happy and most importantly explain what would make you happy. When you don't raise your voice, use foul language nor blame the people on the other end but clearly state what you expect it is very difficult to resist honoring your reasonable claim.