Tuesday, October 21, 2008

"I Am Not Happy"

To get great customer service you need to be a great customer. One way to be a great customer when delivering complaints is to use the I-am-not-happy routine. It goes like this; use clear I messages: "I am not happy with this situation!" Then go on to tell why you are not happy and most importantly explain what would make you happy. When you don't raise your voice, use foul language nor blame the people on the other end but clearly state what you expect it is very difficult to resist honoring your reasonable claim.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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