We think much faster than we speak and our brain has excess capacity while listening to others. It is very tempting (and in fact we do it all the time) to assume, interpret and judge the communication we receive from other people. Even when you are knowledgeable about the subject matter at hand refrain from this. Don't finish other peoples sentences and don't jump to conclusions. Let the other party explain and interpret themselves. Challenge your own assumptions and ask clarifying questions. You will be surprised more often than not.
Wednesday, October 22, 2008
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About the Author
Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.
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Bottleneck Blog by Urban Gavelin © 2007-2011
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