When you provide feedback always start with something positive. Tell the other person what they did well. A self depreciating comment about your own shortcomings in a similar situation also work wonders. Now they are ready to listen to the critique. I like to think of this as a hamburger; first you give them a bun, then the meat and finally another bun on top. End with a positive encouraging note to instill confidence in the other persons ability. "Come on, I know you can do it!"
Tuesday, October 7, 2008
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About the Author
Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.
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Bottleneck Blog by Urban Gavelin © 2007-2011
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