Thursday, October 9, 2008

Expect The Best Of Your People

Psychology professor Robert Rosenthal studied and documented the "teacher-expectancy effect" referring to situations in which students perform better simply because they are expected to do so. We call this the Rosenthal effect or the Pygmalion effect (after G.B. Shaw's play Pygmalion). It requires a student to internalise the expectations of their superiors. Students with poor expectations internalise their negative label, and those with positive labels succeed accordingly. As parents, teachers and managers this is an awesome responsibility. Expect the best from your people and give them a fine reputation to live up to.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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