You Take Responsibility For You

In life and in business we can only take responsibility for ourselves. In sales for example, you can do everything right, according to the book and still not get the sale. On the other hand you can do a mediocre sales call and sometimes get the order anyway. The customer is part of the deal too. You are catalyst in the situation but you do not entirely control the outcome by yourself. You need to take responsibility for your skill and customer focus (being the cause) and let the other party take responsibility for the outcome (the effect).