If you can consistently deliver "superior customer satisfaction" your business and your profit margin will flourish. Motivational speaker Michael Heppnell says; "Brilliance is a standard, not a skill", and I kind of like that mindset. Going the extra mile, "super-pleasing" your customers, by exceeding their expectations is easy when you put a higher expectation on yourself than what they do.
Tuesday, June 17, 2008
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About the Author
Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.
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Bottleneck Blog by Urban Gavelin © 2007-2011
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