I read an article the other day about what the deaf can teach us about listening — and making ourselves heard. It was based on observation, discussions with deaf friends and the fact that they need to compensate for not hearing with better means of communication. Here are their guidelines:
1. Look people in the eye. If you don't, you break the communication.
2. Don’t interrupt. That is considered rude!
3. Say what you mean, as simply as possible. Be clear!
4. When you don’t understand something, ask.
5. Stay focused. Concentration is a prerequisite for good communication.
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