Wednesday, June 18, 2008

Advice From The Deaf On Listening

I read an article the other day about what the deaf can teach us about listening — and making ourselves heard. It was based on observation, discussions with deaf friends and the fact that they need to compensate for not hearing with better means of communication. Here are their guidelines:

1. Look people in the eye. If you don't, you break the communication.
2. Don’t interrupt. That is considered rude!
3. Say what you mean, as simply as possible. Be clear!
4. When you don’t understand something, ask.
5. Stay focused. Concentration is a prerequisite for good communication.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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