Monday, June 8, 2009

Attitude In Communication

Effective communication is extremely important in the world of business as well as at home. When analyzed experts say 30% comes from your ability to listen, 20% from your ability to respond and 50% from a positive attitude. As you can see, listening and communication skills are vital but as much as half of effective communication or great customer service comes from attitude. Yet they teach it in very few schools. Make sure attitude development is part of your own curriculum.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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