Tuesday, July 8, 2008

Managing Expectations

One of the keys to success is managing other people's expectations. Make sure you are only communicating expectations you are certain you can meet. Let everyone know what you will achieve and then deliver. It is almost always better to lower expectations upfront and then surpass those expectations later on. This is what a good sales person is doing all the time. It is better to under promise and over deliver than the other way around.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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