The quality of trust is a combination of credibility and reliability coupled with a focus on the other party. Credibility is about how and what you say, and how believable it is to others. Reliability, on the other hand, is about your actions, and how dependable you appear to be. Being congruent, with little dissonance between words (credibility) and actions (reliability), is the key booster of trust together with attention to the well being of others.
Tuesday, May 13, 2008
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About the Author
Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.
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Bottleneck Blog by Urban Gavelin © 2007-2011
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