How Do You Mean?

A great question to ask in any conversation when you are checking for understanding or need clarification is "How do you mean?" It is difficult for the other party not to answer with greater level of detail. The same question is also a great way to unravel a "no" in a sales conversation. It gives you an opportunity to understand the underlying reasons and get a chance to discuss the objections. "How do you mean, exactly?"

Your Non-Verbal Communication

In any conversation your tone of voice accounts for 38% of what you say and your body language for 55%. Your words only account for the remaining 7% of the message. People believe the most dominant impression. To be influential it is important to synchronize the messages. Learn to speak non-verbal!