Business = Satisfying Customers

Your value to the market place is determined by how well you satisfy your customers. It really doesn't matter if you are employed or not, you are in the customer satisfaction business. If you are an employee your boss is your customer, if you are self employed your clients are your customers. You must know where you stand with them. It is not a question of your opinion here but theirs. Always figure out ways to improve your customers satisfaction with your business.