Monday, July 28, 2008

Business = Satisfying Customers

Your value to the market place is determined by how well you satisfy your customers. It really doesn't matter if you are employed or not, you are in the customer satisfaction business. If you are an employee your boss is your customer, if you are self employed your clients are your customers. You must know where you stand with them. It is not a question of your opinion here but theirs. Always figure out ways to improve your customers satisfaction with your business.

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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