Sunday, June 14, 2009

The Science Of An Apology

A proper apology should always include the following elements: a detailed account of the situation followed by an acknowledgement of the hurt or damage done. Assume responsibility for the situation and recognize your role in the event. Then issue a statement of regret and ask for forgiveness. Finally, promise that it won't happen again and include some kind of restitution whenever possible.
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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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