Tuesday, February 3, 2009

Disagree Agreeably

Don't take the opposing view and never start a sentence with the word "no"! Never write or say things colleagues or customers can easily oppose. If you need to disagree, disagree in an agreeable way. Say "I see it differently" instead of saying "you are wrong". This positive approach is also an excellent way to approach objections. "I understand how you feel, many others felt the same way at first, then they found that..."

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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