Tuesday, April 8, 2008

Don't Interpret Or Judge

Don't interpret, judge or condemn what other are saying to you. This is difficult as we all carry our preconceived notions and ideas into every conversation. Let the other party define and explain their own value judgments. For example, what does a customer mean when he says: "I need quick delivery, good support and high quality."? How quick, how good, how high? There is only one way to find out; ask!
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1 comment:

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April 9, 2008 at 5:07 AM

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About the Author

Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.

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