According to the 80/20-rule; 80% of your business is likely to come from 20% of your top customers. Make sure to take good care of them. We know that it is easier to get more business with an existing client than to get started with a new prospect. Become your key customer’s best supplier. Be easy to do business with. Serve them well and help them see and capture new market opportunities. When you help them you will flourish.
Thursday, November 1, 2007
Take Good Care Of Your Best Customers
Posted by Urban Gavelin at 9:59 AM
Labels: 80/20-rule, customer, key account, service
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About the Author
Urban Gavelin a native Swede with more than twenty five years of business experience. He has held positions as director of sales- marketing- and business development on Nordic, European and World Wide levels. Urban has lived and worked in Stockholm, London and New York, now works primarily with leadership development and sales training and is a credentialed coach. He has studied Executive Management at Lausanne Business School and Stockholm School of Economics.
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Bottleneck Blog by Urban Gavelin © 2007-2011
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